Delivery

Delivery within the UK

Goods are posted out via Royal Mail First Class post as soon as we can get to the Post Office in Cowes and avoid the traffic warden.

Delivery is FREE to UK addresses (which includes Northern Island, the Channel Islands and the Isle of Man.

Please allow 3-4 days delivery for items that are available from stock. Bags with text extracts, and/or with any level of personalisation, will mostly be made to order and for these you will need to allow 10 days for delivery.

Please note, if you were to order two or more bags, each one will be sent separately in its own special box to ensure it arrives looking as good as when it left us.

Delivery to Europe

We make an additional charge of £5 on orders for delivery to Europe.

Please allow 7-10 days delivery for items that are available from stock. Bags with text extracts, and/or with any level of personalisation, will mostly be made to order and for these you will need to allow  about 14 days for delivery.

International Delivery

We make an additional charge of £10 on orders for delivery outside Europe – to countries such as the USA, Africa or in the Far East. Delivery charges will be added to your order when you enter your country during checkout.

If shipping charges fail to show up when you have entered your country please contact us for a firm quotation.

Please allow up to 10-12 days delivery for items that are available from stock. Bags with text extracts, and/or with any level of personalisation, will mostly be made to order and for these you will need to allow about 16 days for delivery.

Returns

If you are not completely satisfied with your purchase, please return it to us at the address below (in the same condition as it came to you) for a refund.

We cannot offer refunds for bags that have been specially commissioned, but we hope that these will become a treasured item anyway.

We would advise you to send any returns using the Royal Mail ‘Special Delivery Guaranteed’ service which includes proof of delivery and parcel tracking, and also insured you package.

Dr Bean’s
8 Jordan Close
Cowes
Isle of Wight PO31 8ED

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